What is the difference between LeadDesk and LeadDesk Global?

Short answer

LeadDesk synchronises order statuses from LeadDesk to Leadnodes. LeadDesk Global additionally offers lead export to contact lists and webhook reception for call results.

LeadDesk (standard)

What does LeadDesk do?

Synchronises order statuses from LeadDesk → Leadnodes

How does LeadDesk work?

• Regularly checks leads with the status in-process
• Retrieves order details via order/get
• Status QC O.K. → lead is set to approved
• Status Storno → lead is set to declined

How do I configure LeadDesk?

Per user integration you need:

• api_key - your LeadDesk API key
• api_url - the LeadDesk API URL

LeadDesk Global

What does LeadDesk Global do?

1. Export: Sends leads to LeadDesk contact lists
2. Webhook: Receives call results and updates leads

How does the export work?

When is data exported? After lead assignment (status: new, approved, in-process)

What is sent?

• Contact data (name, phone, email, address)
• Custom fields via mapping

Result:

• contact_id is stored as the external ID
• Lead is set to in-process

How does the webhook work?

Trigger: LeadDesk sends a webhook after the call ends

What is synchronised?

• Status: via ending_reasons mapping
• LeadType: via ending_lead_types mapping
• Contact data: updated from LeadDesk
• Custom fields: via custom_field_mapping
• Recording URL: optional

How do I configure LeadDesk Global?

System level:

• api_key
• LeadType mappings
• Ending reasons

User level:

• contact_list_mapping per LeadType

Which integration should I use?