Important
As a general rule: Only accepted complaints are compensated.
To avoid over-delivery, leads with complaints are compensated according to the selected delivery interval of the order as follows:
One-off order
Complaints are compensated regardless of when they are accepted – as long as the order is still active.
Daily order
Compensation only takes place if the complaint is accepted on the same day on which the lead was assigned.
Weekly order
The lead is only compensated if the complaint is accepted within the same calendar week as the assignment.
Monthly order
Compensation only takes place if the complaint is accepted in the same calendar month as the assignment.