In this section, objections to rejected complaints are managed.
Refund objections
A list shows all submitted objections, whose details can also be viewed. The detail screen is similar to the “Refund” section and contains the history of the complaint, including the reasons for the rejection and the processing steps.
Refund objection
If a customer does not agree with the rejection of a complaint, an objection can be submitted. This objection can be processed once by deciding whether to uphold it or not. Once processing is complete, the objection is finalised.
